Transit Systems Inc

TSI is a broker who hired a mover to ship two (2) pieces of furniture (vintage, heirloom, been in the family since mid-1800’s). Once hired I had to initiate all follow-ups. The shipper stripped down the two (2) pieces into eight (8) separate groups. Two groups included crown molding from the top of a secretary (hutch/desk/cabinet combination) and six (6) drawers (4 from secretary and 2 from a double drop leaf table). My first indication that the aforementioned two (2) groups were lost was when only six (6) groups were delivered. I was told the other two (2) groups would be delivered the following week. My second indication that the items were lost was receiving a confirmation that a claim was submitted to the insurance company. To paraphrase, TSI’s response to my final email to them was that sometimes items are separated or lost In the 10,000 moves they handle, they are sorry and they acknowledged that I was insured.

They also mentioned their many positive reviews and their low loss rate compared to the industry. Three (3) stars is only an average review rate. When they realize this maybe they will improve their service. Hopefully I will receive a full refund as well as the full value of the insurance. The furniture will never be whole, even with remanufactured molding and drawers, which is left to me to accomplish. In hindsight, I should have used a PODs type service to have a much, much better control over the shipment.

Move size: Partial Move Service cost: $1400

We contracted with TSI to move furniture from Calif to Colorado. They overpromised and underdelivered from the sales rep, Carol, grossly miscalculating the fees we would owe, to the lack of communication from TSI, to being bounced around to various entities. When we discussed things with Carol, she got defensive and said it was our fault because we had more boxes of items added to the order but the boxes did not weight 50 pounds each - and were NOT the reason for her gross miscalculation. She was off by 1400 pounds - and touted her expertise about how she can take a look at photos and dimensions of furniture to accurately calculate the weight estimate and fees to be paid. She was send photos and dimensions of ALL items BEFORE the movers arrived.

It was a bait and switch. Underestimate the fees to get a client to book the service when in reality the $7,000 we ended up paying was far MORE than we would have paid for a different type of moving service. If they had been truthful about the estimate we would have opted to use a different company, and they don't want to lose business so they make it seem like a good deal up front, and then do the old "gotcha" after you have signed up.

The movers who showed up to my mother in law's house were rushed and rude. They did not get all the items that were supposed to picked up. We had a person on site who documented how things went - and even though the property had a lot going on inside, it was very organized as far as the items they would be taking. The movers complained about how they thought it was not organized, did not take their time to note everything that we had taken time to tape with green tape. I had even prepared a spreadsheet list of what was being taken along with photos. Carol at TSI had ALL that information. They did not provide that to the movers, and the movers forgot items and TSI took ZERO responsibility for us having to then use UPS or FedEx to get the remaining items shipped that THEIR movers forgot, costing us extra money.

The paperwork they used that day was a scribbled mess. We could not make heads or tails of what was actually loaded on the truck. This could not have been their first experience working on a clear out of a house from a person who has died. There was zero empathy for the situation, for us losing our family member - just complaints and rudeness.

When we disputed the fees, we were treated rudely and escalated things to the VP. He tried to address things to make it go more smoothly, however that did not work. We got ZERO communication that our items were actually in transit until the day they arrived in Colorado and some other company called us to try and schedule a delivery. We had not been notified of anything - and they gave us no notice to get things ready for them. We put off the delivery so we could deal with the confusion. We were not told our items would be offloaded to some 3rd party place in Denver, we were told our items would come from point A to point B.

That was a lie. So our items were handled 2x as much as they should have been which leads to potential damage.

We were required to pay 100% up front to get our items delivered or they would hold them hostage, so we had zero recourse or leverage to ensure our items were in the same condition as when they left California.

The actual company that stored our items and then delivered them - had us fill out the detailed damage information - which we did. There has been ZERO follow up. We have emailed multiple times asking about WHO will take care of the items damaged in transit. We have been completely ghosted by Robert - the VP, Carol in sales and Leah from the storage company. No one has responded, we have damaged furniture that needs to be repaired and we are not going to just be a victim of their negligence and lack of customer care. This is a company you should NOT work with. They do NOT care about their customers. They do NOT follow up. They HIDE from responsibilities. They avoid making things right.

Move size: Partial Move Service cost: $7000

Transit Systems managed the transport of fragile antiques and other expensive breakables with simplified and cost-effective methods. The shipment was picked up on time and observed to be handled carefully while arriving on the early side of the stated time frame damage-free and carefully placed into its new home. Everyone involved with the process was professional and knowledgeable. I would definitely recommend this company to anyone. It should be noted that I spent the time to communicate my needs and describe the pieces to be transported to Transit Systems so they knew what we were trying to accomplish. I carefully packaged the items but only as one would as if one was hand-carrying each box. My experience was exactly as Transit Systems described it would be for the "White Glove" treatment. UPS/ Fed Ex does not compare.

Move size: Partial Move Service cost: $800

I reached out to get a quote for packing & shipping a 40lb piece of art from Murrell Inlet, SC to Fort Worth, TX with dimensions approximately 3.5 feet by 2.5 feet.

I already received a quote for $400. When I received the quote from TSI, I almost had a heart attack. These clowns--specifically Carol T--quoted $1216 and said I better order ASAP to get on schedule.

Incredulous, I responded back. Unsurprisingly, Carol T stuck her tail between her legs and didn't even reply. In fact, she didn't even read--or has trouble reading--the actual request because her response says they'll arrive to pack the furniture items. No furniture here. Just one piece of heavy art.

GOOD LUCK GETTING A QUOTE FROM TSI. I'll never request one from them again--I ship art weekly--unless I start enjoying getting bent over. Of course, it doesn't take long from a Google search to realize this is normal practice for these frauds who only want to take advantage of you.

Move size: Partial Move Service cost: $1216

If you value your belongings, please do not entrust to this company. The photos speak for themselves.

Transit is not an actual moving company, they are merely brokers. We booked a move with them from Atlanta to New York City. We paid THOUSANDS of extra dollars to Transit for packing and added insurance, on top of the moving charges, to secure our valuable, fragile items.

Transit gave our job to Don Farr Movers (see their Yelp page). The movers were completely unprofessional. When we realized they were not packing our fragile items appropriately, we asked for better packing. Movers told us to let them do their jobs. We had flights booked for the next morning so had no choice but to let them proceed with the move.

When the items were delivered, two fragile, expensive vases were completely shattered. I reached out many times to Transit, including sending a note to the CEO. Ultimately, they denied all responsibility and referred us to Don Farr. After 9+ months in the claims process, Don Farr denied the claim, citing lack of crating.

When I spoke to someone at DF, she told me that crating was not part of their work order from Transit and therefore they are not responsible. They claim Transit did not make clear that there were fragile, high-value items in the shipment.

Booking a move through Transit was a huge mistake. When something goes wrong, no one will take responsibility. Use them at your own risk.

Move size: 3 Bedroom Home Service cost: $3156

These guys managed to lose 9/26 boxes that I shipped from Chicago to Oregon. They do NOT track boxes (no labels, bar codes, etc.); they do NOT EVEN track number of boxes shipped!

As near as I can tell, these guys just outsource everything (not surprising) but don't hold their subs to any kind of quality procedures. Basically, we are SOL unless someone manages to find the boxes (which are labeled with our name, address, and phone).

We can get 10c/pound back, but we're out 3-4K's between shipping charges and value of contents.

I would NEVER use these guys or even consider using them.

BEWARE!

p.s. I was offered a massage as a consolation prize.

Move size: 1 Bedroom Home Service cost: $1700

Are employees writing these reviews?? Just be careful if you talk to jerome fagan, or kim tapscott. it seemed like a good company after talking with Jerome Fagan a Rep for TSI. Shipping estimate was way off told me 4 days, shipment finally arrived May 19th, pickup date was may 6th. When the canoe arrived it was damaged by a fork lift, repairable but damaged. TSI was not concerned with the proof only the terms and conditions. which state about signing and writing damaged on the receipt and it has to be done within 2 days of receiving package.  It seems like common business practice by TSI to just take your money, ship your package, and don't really care about what happens and then charge you more money because you can. Just really bad business practices. In the rare rare case (as the owner states) which is not true just read any of the 100's of cases where packages were lost or damaged. It still doesn't change that fact that your amazing company damaged the canoe and won't do anything to fix the problem. And on top of all that TSI charged me an additional 266 dollars to ship my canoe what they say is for added weight, no phone call form them to notify me of this, YOU CAN NOT TRUST ANYTHING THIS COMPANY TELLS YOU, and they only give you two days to file a complaint, and nice add on making it personal about your BBB accreditation, that means nothing and the BBB doesn't do anything, BBB rep's sound just like TSI rep'sd wonder where their budget comes from.  If you would like to file a real complaint that has a chance of going somewhere you can file one with the attorney general.• • •.

Service cost: $1000

I hired Transit Systems on June 16, 2016 for a full white glove service move from Manchester, CT to San Diego, CA. The employee that was assigned to my move was Tom Tract. He was very nice and helpful for the first few days that I talked with him about getting the paperwork and 10,000 full blanket insurance squared away. Transit Systems contracted out the moving service to a company called Don Farr Moving & Storage. I received a call from an employee from Don Farr's office in PA on Monday, June 27 that the driver of the truck would be reaching out to me on Tuesday, June 28th with the time that they would be arriving on Wednesday, June 29th. I never received a phone call on the 28th. I called the Don Farr office the morning of the 29th (moving day) and told them I never got a call for an estimated time of arrival and they were very apologetic and said the driver would be reaching out to me shortly. The driver said he would arrive between 11 and noon. By 2:00 they still weren't there so at that point I started moving the items by myself out of the storage unit on the 2nd floor to the 1st floor so I wasn't just wasting time waiting for them. By the time the movers got there (8 PM), 8 hours late, I had moved 3/4 of my stuff from my second floor unit to the first floor, basically doing their entire job.

Once my stuff arrived in San Diego, the extent of my furniture damage was just totally unacceptable to the point where I wanted an explanation of what happened. A majority of my wood pieces were totally destroyed and wood just cut into half. They crushed and lost 2 boxes of mine. Glass was broken everywhere and lastly there was a significant amount of blood on one of my couches. I asked to speak to a manager MULTIPLE times and I was put through to Tom Tract every time and he would not but me through to someone above him. I also had a lawyer call the Director of Operations of the moving company, John Tract (same last name as Tom, no wonder why I never got to management). The lawyer left a voicemail with John and we never heard back. I went through the insurance company and processed claims of around $6,000 and I only received $850 for insurance. My coffee table alone that they destroyed was $250 and they tried to say they will get new slipcovers for my original custom made couch, the slipcovers they reimbursed me for are a total of $189 from Overstock, no thank you. I am in the process of a BBB complaint for a full refund of my moving costs. DO NOT USE THIS COMPANY. I hired Transit Systems (who has 4 star rating on yelp and and an A rating on BBB) but then they contracted out to this company Don Farr moving that has 2 star ratings on yelp and not associated with BBB, interesting. If you want your things ruined and the worst customer service ever then this is the place!!

Service cost: $3500

UNLESS YOU WANT YOUR STUFF TO ARRIVE IN PIECES AND THEM TO WASH THEIR HANDS OF IT NEVER USE THEM! I hired them to move some items and was very clear on what I was moving. They never advised me of the items they didn't insure or offer me additional insurance. My items arrived in pieces because if their negligence in placing them on the pallet. They put the most fragile boxes on the bottom of a pallet even though they were clearly labeled. I called them and they refused to call me back. Went to BBB. DO NOT USE THEM!!

Service cost: $1400